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Frequently Asked Questions
My friend couldn’t make the show, can I exchange my tickets?

If you are unable to attend your scheduled performance, we offer exchanges to the same production for $5 per ticket up until the date of your performance. Let someone know at the ticketing desk located upstairs that you would like to make an exchange. Once the date passes, you will no longer be able to exchange your tickets. Tickets cannot be exchanged between productions. We do not offer refunds.

Can I receive a refund for unused tickets?

All ticket sales are final, meaning that there are no refunds. However, you can donate your unused tickets in exchange for a tax letter. You can receive a tax letter by mailing in your unused tickets with a note specifying that you would like a tax letter.

Mail to: People's Light, Attn: Box Office, 39 Conestoga Road, Malvern, PA 19355.

Do you offer discounts?

Yes! Check out the Ticket Discounts page of our website for details.

We also offer two access performances throughout the run of each production as well as a relaxed performance. These specific performances are discounted to half-price. Our preview performances also feature discounted tickets. Check out our B seating in every performance for reduced-priced seats.

Do you offer group discounts?

Groups receive a discount on tickets purchased in bundles of 10+. Visit the group sales page of our website to find out more or contact Kelly Benedict at or 610-647-1900 x111.

How do I purchase tickets for future shows?
Please visit our website at or call the box office at 610-644-3500.
What if I need accessible seating?

Please inform the box office if anyone in your party requires accessible seating. These are reserved front-row seats that are limited in number. We will strive to meet seating needs specified at the time of your ticket purchase, and accessible seating will always be prioritized. If you need a seat change upon arrival, we will do our best to accommodate the change based on availability.

Do you offer assisted listening devices?

We have a range of devices and support freely available to patrons, including audio devices & T-coil loops, fidgets & noise-canceling headphones, ASL interpreters at some performances, and audio description for some performances. Assisted listening devices are available at the Ticketing desk during all productions.

Does People’s Light offer dining options?

Yes. The Fern & Fable is located on the People's Light campus and serves dinner on select nights. Make a reservation online through OpenTable.

What are the hours of the Fern & Fable?
  • Monday - Tuesday: Closed
  • Wednesday: 4 pm – 7:30 pm
  • Thursday: 4 pm – 9 pm
  • Friday - Sunday: 4 pm – 8 pm
Performance Reminders | Concessions | Restrooms
Performance Reminders
  • NO photography or videography of the stage before, during, or after the performance.
  • Turn off cell phones, wristwatch alarms and beepers for the duration of the show.
  • Please wait until intermission or after the performance to discuss the show.
  • If you have any complaints or comments about the show or your experience, please tell anyone wearing a People’s Light badge. We will be happy to address your concerns.
  • You may want to bring a sweater or a light jacket in case the theatre is chilly.
What if I need to leave the theatre during the performance?

If you need to leave during the performance please be as discreet as possible to limit the distraction to our actors and other theatre patrons. Once you are ready to go back into the theatre, please wait for the House Manager to direct you back to your seat. Please be aware that actors will occasionally use the aisles throughout certain productions. For the actors' safety, as well as your own, the House Management team will allow you to return to the theatre during a time that will avoid any harm to yourself or the actors.

Patrons may use whichever restroom they are most comfortable in, and caregivers may enter any restroom to provide assistance.

May I take concessions into the theatre?

YES, you may bring your concessions with you into the theatre. Enjoy!

Can I avoid the line at concessions during intermission?

You can avoid the line by pre-ordering your concessions when you arrive at the theatre! Visit our concessions stand upstairs to make your intermission snack or beverage purchase. We accept debit cards, credit cards and cash.

When are post-show discussions?

Our post-show discussions are called AfterWORDS and are held on Thursday evenings, with the exception of our holiday productions (A Christmas Carol or our holiday Panto). If additional AfterWORDS are scheduled, they will be listed on the production page for each play.