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Frequently Asked Questions
Before the performance
What are the Box Office hours?

Box Office hours are Mon-Sun, noon-6pm (when in performance) and Mon-Fri, noon-6pm (when not in performance/regular business hours).

How much do tickets cost?

People’s Light has a variety of different types of tickets including Season Tickets (the best value), Group Tickets for groups of 10 or more, and Single Tickets in all price ranges. People’s Light practices demand-based pricing with tickets on a sliding scale both up and down. To get the best seats at the best prices, we suggest you purchase a subscription.

Can I exchange my tickets?

If you are a subscriber, you are able to exchange your tickets within the same production free of charge up until 24 hours prior to your scheduled performance. If you call to exchange your tickets within 24 hours of your performance or after your performance date, a $5 per ticket exchange fee will be applied to your ticket transaction.

If you are not a subscriber, you are still able to exchange your tickets to another performance in the run of the production at any time before your performance for a fee of $5 per ticket. Tickets cannot be exchanged after the date of your scheduled performance.

Please note, tickets cannot be exchanged between productions. In the case that you do miss your performance and do not reschedule, you can receive a tax letter upon request. Please mail your unused tickets with a note specifying that you would like a tax letter. Mail to: People's Light, Attn: Box Office, 39 Conestoga Road, Malvern, PA 19355.

When should I arrive for my performance?

The doors to the theatre will open approximately half an hour before the start of the performance. Tickets are available for pick-up one hour before the performance at the will-call desk. There is a will-call location in both the Leonard C. Haas and the Steinbright stages.

How do I pick up my tickets?

A member of the Box Office Staff will be stationed at the will call desk of the appropriate theatre one hour before the performance’s curtain. You do not need a credit card to pick up your tickets—just the first and last name in which the tickets are being held. If you are exchanging tickets or picking up tickets using a voucher of some kind, you will also need in addition to the first and last name: your passes, vouchers, gift certificates, or old tickets.

What happens if my performance is canceled?

If your performance is canceled due to inclement weather or conditions out of the theatre’s control, the Box Office will notify you in a timely manner that the performance is canceled. In the days following the canceled performance, the Box Office will contact you again to exchange your tickets to another performance of the current play.

What if I lose my tickets?

That is not a problem! If you lose your tickets, the Box Office can reprint them free of charge.

May I give my tickets away if I am unable to use them?

Giving your tickets to friends or family is a great way to make sure your tickets don’t go unused. You do not need to inform the Box Office unless you need to change the date or have them held at the Box Office.

What if I don’t like my seats or need accessible seating?

Please call the Box Office at 610.644.3500 or speak to a member of the House Management staff. They will do their best to make new accommodations for your tickets and any future performances.

Can I receive a refund for unused tickets?

All ticket sales are final, meaning that there are no refunds. However, you can donate your unused tickets in exchange for a tax letter. You can receive a tax letter by mailing in your unused tickets with a note specifying that you would like a tax letter. Mail to: People's Light, Attn: Box Office, 39 Conestoga Road, Malvern, PA 19355.

Why can’t I choose the “Mail” option for my tickets?

If the performance you have selected is within 7 days of the date you purchased, the "Mail" option is unavailable because the tickets might not arrive in time. Instead, we will hold your tickets at the Box Office and you may pick them up any time before your performance.

Is Peopleslight.org a secure website?

Yes, all our ticketing pages are secure. You can verify by noting the URL of those pages. Normally when browsing the web, the URL of any website (web page addresses) begins with the letters "http". However, over a secure connection the address displayed will begin with "https" - note the "s" at the end. When you click on the "Buy Tickets" link on any of our production pages and proceed to the shopping cart, the corresponding ticketing page is secure. Notice the change in the URL? It now begins with "https," meaning your ticketing transaction will be encrypted before being sent to our server.

What are preview performances?

A preview performance is an opportunity for the director, cast, and crew to fine-tune the show based on the response of a live audience. Often there will be slight adjustments made before critics are invited to attend on opening night.

What are "B" seats? Are there any obstructed views?

"B" seats are sold at a lower price than "A" seats in order to make theatre more accessible. There are no obstructed views in our theatres.

Do you offer discounts?

Yes! Check out our Ticket Discounts page for details.

May I bring my children to the theatre?

No children under the age of 5 are permitted. Every person, including a child, attending a production must have a ticket.

How do you know if a production is appropriate for your child?

We have an age suggestion for every play performed here, which can be found on the webpage for each production. The holiday Panto provides the youngest age suggestion of 5 years old. To learn more about specific themes or situations in a production, call the Box Office at 610.644.3500.

What is the dress code?

People’s Light is a casual environment. We do not adhere to a specific dress code other than requiring that you be fully clothed including shoes. We believe the most important thing is that you feel comfortable and enjoy the production. You may want to bring a sweater with you in case the theatre is chilly.

Where do I park?

People’s Light has its own large and well-lit parking lot, located on our property, with plenty of spaces for both the Leonard C. Haas and Steinbright theatres. Parking at People's Light is always FREE.

Are the theatres accessible to persons with disabilities?

Yes, both of our theatres are accessible for those with disabilities. If you require wheelchair-accessible seating, we ask that you notify us in advance so we can ensure we are able to assist you. Complimentary companion seats are available to patrons who require a paid Personal Care Attendant (PCA). Please contact the Box Office directly to reserve a PCA ticket. For more information, visit the Accessibility page.

Do the theatres have assisted listening devices?

Assisted Listening devices are available at the Will Call desk during all productions. For more information visit the Accessibility page.

Does People’s Light offer dining options?

Yes. The Farmhouse Bistro is located on the People’s Light campus and serves dinner Wednesday through Sunday evenings and Sunday brunch. We offer a seasonal menu or a three-course prix fixe meal.

Dinner and a Show packages are also available for purchase by calling 610.644.3500 or visiting The Farmhouse Bistro. Packages start at $78.

What are the hours of the Farmhouse Bistro?

Wednesday – Thursday 5-10 pm

Friday – Saturday 5-11 pm

Sunday Brunch 11 am – 2 pm

Sunday Dinner 5-9 pm

Closed Monday – Tuesday

Why type of food does the Bistro offer?

The Bistro offers a casual dining experience featuring seasonal country French classics.

Who do I contact if I would like to hold an event at The Farmhouse?

Shawn Stone, Director of Sales, Marketing, and Business Development for The Farmhouse

Phone: 610.647.1631 x156

Email: thefarmhouse@peopleslight.org

Special Reminders
  • Please turn off cell phones, wristwatch alarms and beepers for the duration of the show.
  • Please be modest with your use of fragrances as some patrons may have allergies.
  • Please wait until intermission or after the performance to discuss the show (even whispers carry!)
  • If you have any complaints or comments about the show or your experience, please tell an usher or the House Manager on duty. We will be happy to address your concerns.
  • You may want to bring a sweater or a light jacket in case the theatre is chilly.
During the performance
What if I arrive late to my performance?

We strive to begin performances on time. Seating latecomers is disruptive to our actors and audience members due to the intimacy of our theatres. Latecomers will be seated in easily-accessible seats at specific intervals determined in advance by the production’s director. Ticketed seats may then be taken at intermission. We do not issue refunds to latecomers, although exchanges are available for a fee of $5 per ticket.

Can I keep my cell phone on during the performance?

We strongly recommend you turn your cell phone completely off to prevent interference with our sound system and to ensure that no distracting noises accidentally occur.

Can I take pictures in the theatre?

Everything on the stage is protected by copyright law. Taking pictures, video or audio recording before, during, or after a performance is strictly prohibited.

What if I need to leave the theatre during the performance?

If you need to leave during the performance please be as discreet as possible to limit the distraction to our actors and other theatre patrons. Once you are ready to go back into the theatre, please wait for the House Manager to direct you back to your seat. Please be aware that actors will occasionally use the aisles throughout certain productions. For the actors' safety, as well as your own, the House Management team will allow you to return to the theatre during a time that will avoid any harm to yourself or the actors.

Do you have concessions?

Both the Steinbright Stage and the Leonard C. Haas Stage have concessions counters featuring our most popular, fast serve beverages: coffee, soda, beer, wine, tea and water, as well as cookies, brownies, ice cream, candy, and healthy snacks such as hummus and granola bars.

May I take concessions into the theatre?

Yes, you may take your concessions into the theatre!

How can I avoid the line at concessions during intermission?

You can avoid the line by pre-ordering your concessions when you arrive to the theatre! Find a member of the House Management staff to help you make your intermission snack or beverage purchase. We accept debit cards, credit cards and cash.

What type of merchandise items do you sell?

Looking for a souvenir to remember your theatre experience? We sell jewelry, mugs, water bottles, tote bags, books, t-shirts, hoodies, puppets and more. Check out our gift shop area in the lobby.

After the performance
What if I miss my performance?

If you’ve missed your scheduled performance, please call the Box Office at 610.644.3500.

When are post-show discussions?

Our post-show discussions are called AfterWORDS and are held on Thursday evenings. If additional AfterWORDS are scheduled, they will be listed on the production page for each play.