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Frequently Asked Questions
2021/2022 Season FAQs
What productions are being staged in 2021/2022?

Subscriptions and single tickets to the 2021/2022 Season are on sale now! We're excited to welcome audiences back into our theatres with six fully staged live productions.

Where can I find information about how People's Light is responding to COVID-19 through health and safety protocols?

Recommended protocols may shift with evolving local and national guidelines, so please check the most up-to-date information on our Health and Safety page

What does subscribing look like this season? How long do I have to decide?

Our flexible 3, 4, 5, and 6-Play packages allow you to join us at any point in our season when you feel most comfortable doing so. While our season begins with A Christmas Carol in late November, you may purchase tickets or subscriptions as late as you want, as availability allows. We will not be carrying subscriber seating over from our last in-person season at this time, so your seats are not in jeopardy. Take your time, and make the decision that is right for you and your family.

What if I don’t want to attend this season or don’t feel safe doing so?

If you do not feel comfortable attending productions as early as November, we encourage you to make the decision that is right for you. Our flexible 3, 4, 5, and 6-Play packages allow you to join us at any point in our season when you feel most comfortable doing so.

We also recognize that many continue to benefit from digitally streamed theatre, and strive to reach audiences wherever they are—including at home! A filmed version of A Christmas Carol, as well as a special film-only adaptation of Heather Raffo's 9 Parts of Desire will be available to stream right here at peopleslight.org. We hope to offer more digital access to titles throughout the season. Click here for more info.

I was a 2019/2020 Season subscriber. Can I renew and keep my seats this year?

New this season, People’s Light staff will seat you in-the-moment upon your arrival (think: how a host might seat you at a restaurant). While you will have a chance to communicate seating needs or requests when purchasing tickets or subscriptions, you will not be able to select specific seats ahead of time. We intend to seat everyone with care, based on the size of your party or accessibility needs, and will do our best to accommodate seating requests. This new arrangement allows for social distancing if and when needed.

Can I keep my subscriber seats through 2022/2023 if I don’t renew for the 2021/2022 season?

Your subscriber seats are not in jeopardy. This season we will be piloting an adapted version of General Admission seating. People’s Light staff will seat patrons in-the-moment upon arrival (think: how a host might seat you at a restaurant). We understand that not everyone will feel comfortable to return to theatre this year, so we've created this system to maintain safety while assuring our long-time subscribers that their seats will not be lost if they do not wish to subscribe at this time.

I still have People’s Passes from last season. Are those still valid?

These passes will be valid for redemption into the 2021/2022 season, as promised. A Box Office representative will be in touch with you shortly to discuss your options for redeeming these passes purchased during the 2020/2021 season.

When will I receive my 2021/2022 Season tickets in the mail?

You will receive your ticket mailing in the beginning of October, 2021. After this time, ticket mailing will be sent out on a rolling basis. If you have any questions or concerns about your tickets or selected dates, please reach out to us at tickets@peopleslight.org or 610-644-3500.

Is A CHRISTMAS CAROL a panto?

For all you People's Light holiday veterans, A Christmas Carol is not a panto. But it is music-filled, interactive fun for every age—whether you believe in spirits or not.

Before the performance
What are the Box Office hours?

Box Office hours are Monday-Friday, 12-5pm. When in performance, the Box Office is available Monday-Sunday, 12pm-curtain.

As health and safety protocols evolve, Box Office staff might be working remotely on select days. Please call ahead before making an in-person visit outside of a scheduled performance time.

Is the Box Office open for in-person transactions?

We miss you, and look forward to greeting you in person! Please call ahead to ensure our box office staff will be available to assist you in our Congdon Center. You can reach us at 610-644-3500 or tickets@peopleslight.org.

Box Office hours are Monday-Friday, 12-5pm. When in performance, the Box Office is available Monday-Sunday, 12pm-curtain.

How much do tickets cost?

People’s Light has a variety of ticket types including subscription tickets (the best value), group tickets for groups of 10 or more, and single tickets. Visit our Tickets page for prices and more info. 

Can I exchange my tickets?

We understand things can change quickly and unexpectedly. If you are unable to attend your scheduled performance, we offer free exchanges to the same production, no questions asked.

Please note, tickets cannot be exchanged between productions. In the case that you do miss your performance and do not reschedule, you can receive a tax letter upon request.

When should I arrive for my performance?

The doors to the theatre will open approximately 45 minutes before the start of the performance. Your name is your ticket, so no physical tickets will be available at will-call.

To purchase additional tickets, visit the will call desk at the location corresponding with your performance. There is a will-call location in both the Leonard C. Haas and the Steinbright stages.

How do I pick up my tickets?

A member of the Box Office Staff will be stationed at the will call desk of the appropriate theatre one hour before the performance’s curtain. Your name is your ticket, so no physical tickets will be available at will-call.

To purchase additional tickets, visit the will call desk at the location corresponding with your performance. There is a will-call location in both the Leonard C. Haas and the Steinbright stages.

What happens if my performance is cancelled?

If your performance is cancelled due to inclement weather or conditions out of the theatre’s control, the Box Office will notify you in a timely manner. In the days following the cancelled performance, the Box Office will contact you again to exchange your tickets to another performance of that production. 

What if I lose my tickets?

People's Light is not currently distributing physical tickets, and online order confirmations serve as your receipt. You do not need to present this confirmation for entry—your first and last name serves as your ticket. 

May I give my tickets away if I am unable to use them?

Giving your tickets to friends or family is a great way to make sure your tickets don’t go unused. You do not need to inform the Box Office unless you need to change the date or time.

What is "Specialized Seating"?

New this season, People’s Light staff will seat you in-the-moment upon your arrival (think: how a host might seat you at a restaurant). While you will have a chance to communicate seating needs or requests when purchasing tickets or subscriptions, you will not be able to select specific seats ahead of time. We intend to seat everyone with care, based on the size of your party or accessibility needs, and will do our best to accommodate seating requests. This new arrangement allows for social distancing if and when needed.

We will strive to meet seating needs specified at the time of your ticket purchase, but we will be conscious to seat patrons in accordance with social distancing guidelines. Accessible seating will always be prioritized.

What if I need accessible seating?

We will strive to meet seating needs specified at the time of your ticket purchase, but will be conscious to seat patrons in accordance with social distancing guidelines. Accessible seating will always be prioritized. Please call the Box Office at 610.644.3500 if you have any concerns.

Can I receive a refund for unused tickets?

All ticket sales are final, meaning that there are no refunds. However, you can donate your unused tickets in exchange for a tax letter. You can receive a tax letter by mailing in your unused tickets with a note specifying that you would like a tax letter.

Mail to: People's Light, Attn: Box Office, 39 Conestoga Road, Malvern, PA 19355.

Why can’t I choose the “Mail” option for my tickets?

People's Light is not currently distributing physical tickets, and online order confirmations serve as your receipt. You do not need to present this confirmation for entry--your first and last name serves as your ticket.

Is Peopleslight.org a secure website?

Yes, all our ticketing pages are secure. You can verify by noting the URL of those pages. Normally when browsing the web, the URL of any website (web page addresses) begins with the letters "http". However, over a secure connection the address displayed will begin with "https" - note the "s" at the end. When you click on the "Buy Tickets" link on any of our production pages and proceed to the shopping cart, the corresponding ticketing page is secure. Notice the change in the URL? It now begins with "https," meaning your ticketing transaction will be encrypted before being sent to our server.

What are preview performances?

A preview performance is an opportunity for the director, cast, and crew to fine-tune the show based on the response of a live audience. Often there will be slight adjustments made before critics are invited to attend on opening night.

Are there any obstructed views?

There are no obstructed views in our theatres.

Do you offer discounts?

Yes! Check out our Ticket Discounts page for details.

New this season: A Christmas Carol Family Packs save you 10% off the regular ticket price for groups of 6, 7, 8, or 9. This discount is automatically applied online at checkout or can be redeemed through the Box Office.

May I bring my children to the theatre?

No children under the age of 5 are permitted. Every person, including a child, attending a production must have a ticket.

How do you know if a production is appropriate for your child?

We have an age suggestion for every play performed here, which can be found on the webpage for each production. The holiday Panto provides the youngest age suggestion of 5 years old. To learn more about specific themes or situations in a production, call the Box Office at 610.644.3500.

What is the dress code?

People’s Light is a casual environment. We do not adhere to a specific dress code other than requiring that you be fully clothed including shoes. We believe the most important thing is that you feel comfortable and enjoy the production. You may want to bring a sweater with you in case the theatre is chilly.

Where do I park?

People’s Light has its own large and well-lit parking lot, located on our property, with plenty of spaces for both the Leonard C. Haas and Steinbright theatres. Parking at People's Light is always FREE.

Are the theatres accessible to persons with disabilities?

Yes, both of our theatres are accessible for those with disabilities. If you require wheelchair-accessible seating, we ask that you notify us in advance so we can ensure we are able to assist you. Complimentary companion seats are available to patrons who require a paid Personal Care Attendant (PCA). Please contact the Box Office directly to reserve a PCA ticket. For more information, visit the Accessibility page.

Do the theatres have assisted listening devices?

Assisted Listening devices are available at the Will Call desk during all productions. For more information visit the Accessibility page.

Does People’s Light offer dining options?

Yes. The Farmhouse is located on the People’s Light campus and serves dinner Thursday through Sunday evenings and Sunday brunch. We offer a seasonal menu or a three-course prix fixe meal.

If you're a subscriber, remember to use your 15% discount card whenever your visit! Save some money and enjoy some delicious eats.

What are the hours of the Farmhouse Restaurant?

Monday – Wednesday: CLOSED
Thursday: 3:30pm – 9pm
Friday: 3:30pm – 8pm
Saturday: 3:30pm – 7pm
Sunday: 3:30pm – 7pm

Why type of food does the Farmhouse Restaurant offer?

Our restaurant offers a casual dining experience for theatre-goers and diners. Take a look at our menu to see what we have cooking.

Who do I contact if I would like to hold an event at The Farmhouse?

Dawn Koller, Farmhouse Sales & Events Manager

Phone: 610.647.1631 x156

Email: thefarmhouse@peopleslight.org

Special Reminders
  • Please turn off cell phones, wristwatch alarms and beepers for the duration of the show.
  • Please be modest with your use of fragrances as some patrons may have allergies.
  • Please wait until intermission or after the performance to discuss the show (even whispers carry!)
  • If you have any complaints or comments about the show or your experience, please tell an usher or the House Manager on duty. We will be happy to address your concerns.
  • You may want to bring a sweater or a light jacket in case the theatre is chilly.
During the performance
Are masks and vaccinations required for entry?

Please visit our Health and Safety page, which we will continue to update as the season continues.

What if I arrive late to my performance?

We strive to begin performances on time. Seating latecomers is disruptive to our actors and audience members due to the intimacy of our theatres. Latecomers will be seated in easily-accessible seats at specific intervals determined in advance by the production’s director. Ticketed seats may then be taken at intermission. We do not issue refunds to latecomers, although exchanges are available.

Can I keep my cell phone on during the performance?

We strongly recommend you turn your cell phone completely off to prevent interference with our sound system and to ensure that no distracting noises accidentally occur.

Can I take pictures in the theatre?

Everything on the stage is protected by copyright law. Taking pictures, video or audio recording before, during, or after a performance is strictly prohibited.

What if I need to leave the theatre during the performance?

If you need to leave during the performance please be as discreet as possible to limit the distraction to our actors and other theatre patrons. Once you are ready to go back into the theatre, please wait for the House Manager to direct you back to your seat. Please be aware that actors will occasionally use the aisles throughout certain productions. For the actors' safety, as well as your own, the House Management team will allow you to return to the theatre during a time that will avoid any harm to yourself or the actors.

Do you have concessions?

Both the Steinbright Stage and the Leonard C. Haas Stage have concessions counters featuring coffee, soda, beer, wine, tea and water, as well as cookies, brownies, ice cream, candy, and gluten-free pretzels. We are still in the process of assessing what concessions will look like throughout our 2021/2022 season. Find out more on our Health & Safety page.

May I take concessions into the theatre?

We are still in the process of assessing what concessions will look like throughout our 2021/2022 season. Find out more on our Health & Safety page.

How can I avoid the line at concessions during intermission?

You can avoid the line by pre-ordering your concessions when you arrive to the theatre! Find a member of the House Management staff to help you make your intermission snack or beverage purchase. We accept debit cards, credit cards and cash.

After the performance
What if I miss my performance?

If you’ve missed your scheduled performance, please call the Box Office at 610.644.3500.

When are post-show discussions?

Our post-show discussions are called AfterWORDS and are held on Thursday evenings. If additional AfterWORDS are scheduled, they will be listed on the production page for each play.

General Policies
Smoking

Smoking is not permitted in our theatres.

Photography

Photography, video, and audio recordings are strictly prohibited during performances in our theatres.

Restrooms

Patrons may use whichever restroom they are most comfortable in, and caregivers may enter any restroom to provide assistance.

Weapons

All guns, weapons, or knives of any type, concealed or unconcealed, are prohibited at People's Light. Anyone who fails to comply with this policy will be asked to immediately leave the property.