They exchange tickets, help you find your seats, and make hot chocolate. They're on the phone answering all of your questions, and on walkie-talkies coordinating with the stage crew at every performance. They're prepared to handle any emergency and comfort any crying kid. But who are they? Meet our all-star Patron Experience team!

Leigh Jackson, Director of Patron Experience

Time working at People's Light: One year

Favorite part of working here:  Wonderful colleagues, interesting ideas, fabulous theatre.

Special talent: Violin

Favorite subject:  I’m reading more poetry now and loving it.

Stephanie Lavorgna, Box Office Manager

Time working at People's Light: 3 years

Favorite part of working here: The great team I work with!

Special talent: cake decorating

Favorite subject: Conservation Biology

Pet: Niles (cat)

Jorie Moss, Ticketing Operations Coordinator

Time working at People's Light: 3 years

Favorite part of working here: Engaging with patrons and colleagues about the art we make here! And all the dogs. 

Special talent: Singing opera

Favorite subject: Language arts & foreign languages

Pet: My plants Herman and Lorraine

Camille O'Connor, Front of House Manager

Time working at People's Light: 2 years

Favorite part of working here: working with the Patron Experience staff :)

Patron Experience Representatives

Cassie
Front of House (FOH), Box Office

Time working at People's Light: 8 months

Favorite part of working here: The interesting art we produce.

Special talent: Human IMDb (I can remember actors/trivia from almost every movie)

Favorite subject: English

Pet: 2 kittens, Lizzie and Miles

Amelia
FOH, Box Office

Time working at People's Light: 2 years

Favorite part of working here: I enjoy working in such a lively, creative environment. 

Special talent: I have trained in partner acrobatics. 

Favorite subject: I love to read and write. 

Annelise
FOH

Time working at People's Light: almost 3 years

Favorite part of working here: Seeing the shows

Special talent: advising people on what snacks to buy at shows

Favorite subject: environmental science :)

Pet: 2 cats – Gizmo and Sheila

Tara
FOH

Time working at People's Light: 5 years 

Favorite part of working here: My incredible coworkers and our theater’s dedication to inclusivity and accessibility

Special talent: I’m great at cooking and baking

Favorite subject: Sociology and English 

Pets: I have a dog (Juno) and a gecko (Gobi) 

Olivia
FOH

Time working at People's Light: 6 months

Favorite part of working here: I love ushering specifically because I get to see the effect theatre has on people and hear what they have to say about the show.

Special talent: I’m a cosmetologist so I’m pretty good with hair and makeup!

Favorite subject: Costume design

Pets: A dog named Nicky. He’s old and lazy and so lovable.

Zoe
FOH, Box Office

Time working at People's Light: I worked FOH 2006-2009, 2011-2013...this time I started working FOH in 2017 and started in BO in 2018

Favorite part of working here: Being surrounded by really lovely people, and getting to interact with patrons on the front lines

Special talent: I can adapt any recipe into a vegan version

Favorite subject: writing

Pets: two cats, Indy and Basil

Rachel
FOH, Box Office

Time working at People's Light: since 2016

Favorite part of working here: working with people who love theater just as much as I do, and making some great friends along the way! 

Special talent: I taught archery to kids for five years

Favorite subject: art (painting, drawing, digital art, and photography) 

Pets: three cats and a dog!

Penny, Official Cheer Officer

Time working at People's Light: since 2016

Favorite part of working here: nap time, belly rubs, and playing with the other office dogs! 

Special talent: being a working service dog and keeping my mom, Rachel, healthy

Favorite subject: nap time 

Pets: three cats 

Dianne
Box Office

Time working at People's Light: Just started in 2019!

Favorite part of working here: being part of an organization that encourages dialogue in the community through theatre productions that explore themes relevant to our time

Special talents: Writing and tutoring

Favorite subject: English

Pets: Two dogs (Hap and Brady)

 

Mark M.
FOH, Box Office

Time working at People's Light: just over 2 years

Favorite part of working here: getting to watch quality acting on a regular basis, and being exposed to more stage material

Special talents: Acting, singing, overthinking

Favorite subject: History

Pet: None now, but my brother used to have a Flowerback Box Turtle

Elisa
FOH, Box Office

Time working at People's Light: Since February 2019

Favorite part of working here: the people, and the occasional free food in the kitchen! :)

Special talent: singing and playing flute at the same time ;)

Favorite subject: Spanish, Music History

Pet: Sugar, my rescue dog! 

Abby
FOH

Time working at People's Light: I started working Front of House in 2019, but before that, I was run crew for Project Dawn and Moon Over Buffalo!

Favorite part of working here: The community/familial aspect that is felt among the employees.  People's Light really is one big family with all its members sharing a similar passion!

Special talent: Not many people know this about me, but I am a choreographer! I've choreographed for dance groups/teams, and one musical so far.

Favorite subject: I never thought I'd say this, but recently... history! I love looking back in time, wondering what it would have been like to live in those decades/eras.

Pet: A dog named Heathrow (like the airport!) He's a wheaten terrier mix and he's the chillest dog you'll ever meet! 

Carol
FOH

Time working at People's Light: Off and on since 2009

Favorite part of working here: Being immersed in a creative atmosphere 

Special talent: Baking Cookies

Favorite subject: Literature

Julia
FOH

Time working at People's Light: Two years, seasonally

Favorite part of working here: my coworkers, definitely.

Special talent: I'm rubbish at remembering faces and names, but I can pick up and remember people's voices really easily

Pet: two cats, Max and Blackie

Robyn
FOH, Box Office

Time working at People's Light: since 2019

Favorite part of working here: Love the people, atmosphere and never knowing what challenge is next.

Special talents: No special talents. [Her colleagues beg to differ and mention sewing, among others]

Favorite subject: Recess

Pets: Granddogs Charlotte, Nellie, and Lucille.

Jess
FOH

Time working at People's Light: A little over three years now

Favorite part of working here: Post-show discussions with the audience and the actors.

Special talent: Playing the cello

Favorite subject: In school, English (or any class where I was free to read). If we're talking right now, baking sourdough bread!

Val

Time working at People's Light: I just started in 2019. Although I am fairly new, I already recognize the faces of so many of our regular subscribers. So please, the next time you see me, feel free to say "Hi Val!" 

Favorite part of working here: I am happy to be in the theater again; this time on the other side of the stage. Earlier in my life, I studied voice and worked both in community theater and as a professional singer in the tri-state area. After taking some time off to raise my 2 wonderful sons, I once again performed in local theaters while working in real estate management. I am happy to be a part of this talented, dedicated community!

Mark W.
Box Office

Time working at People's Light: 2 years

Favorite part of working here: The endless support from managers and co-workers.

Special talent: If you ask me the year a movie was made, I can (usually) tell you.

Favorite subject: theatre, music, history

Chris
FOH

Time working at People's Light: Just started in 2019

Favorite part of working here: All the friendly faces!

Special talent: Knife Throwing 

Favorite subject: English

Pet: Pitbull named Millie